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	<title>Carrera &#38; Fiorini Search Marketing</title>
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		<title>111 takeaways and top tips from SMX Advanced 2010</title>
		<link>http://carrera-fiorini.us/2010/05/111-takeaways-and-top-tips-from-smx-advanced-2010/</link>
		<comments>http://carrera-fiorini.us/2010/05/111-takeaways-and-top-tips-from-smx-advanced-2010/#comments</comments>
		<pubDate>Sun, 23 May 2010 00:41:09 +0000</pubDate>
		<dc:creator>fiorini</dc:creator>
				<category><![CDATA[SEO]]></category>
		<category><![CDATA[SMX 2010 Advanced]]></category>

		<guid isPermaLink="false">http://carrera-fiorini.us/?p=26</guid>
		<description><![CDATA[SMX London 2010 was SMX Advanced so we thought we&#8217;doffer you 111 takeaways and top tips from the conference from folks we talked to.
SMX has a history of inviting speakers who share good information. There were a few mutterings about the validity of the &#8216;Advanced&#8217; tag but I didn&#8217;t speak to a single person who [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://carrera-fiorini.us/wp-content/uploads/2010/05/SMX.png"><img class="alignleft size-full wp-image-27" title="SMX" src="http://carrera-fiorini.us/wp-content/uploads/2010/05/SMX.png" alt="" width="227" height="57" /></a>SMX London 2010 was SMX Advanced so we thought we&#8217;doffer you 111 takeaways and top tips from the conference from folks we talked to.</p>
<p>SMX has a history of inviting speakers who share good information. There were a few mutterings about the validity of the &#8216;Advanced&#8217; tag but I didn&#8217;t speak to a single person who said they didn&#8217;t learn anything. I hope you can use some of it in your own work. Here goes&#8230;<br />
SEO ranking factors</p>
<p>The power and quality of a link may be affected by the following:</p>
<p>1) Font size and anchor text.<br />
Rand Fishkin with credit to SEO by the Sea</p>
<p>2) Position on the page, eg, within &#8216;editorial&#8217; content rather than a menu.<br />
Rand Fishkin</p>
<p>3) Position within a list (top being better).<br />
Rand Fishkin</p>
<p>4) Number of words in the anchor text (less being more).<br />
Rand Fishkin</p>
<p>5) Some measure of how commercial it might be (less being more).<br />
Rand Fishkin</p>
<p>6) Text or image.<br />
Rand Fishkin</p>
<p>7) The words around a link (are they unique, &#8216;natural&#8217;, related?).<br />
Rand Fishkin</p>
<p>QDF stands for Query Deserves Freshness and Google&#8217;s QDF algo determines to what degree a search query (or keyword) requires new (fresh) content. If QDF decides a query deserves fresh pages, eg, a topic is in the news or has a rush of searches, then newer pages and news results will rise up the ranks. Mark Nunney</p>
<p> <img src='http://carrera-fiorini.us/wp-includes/images/smilies/icon_cool.gif' alt='8)' class='wp-smiley' /> Tweets appear to influence QDF.<br />
Rand Fishkin</p>
<p>Correlation is not cause. Eg, higher levels of smoking might correlate with higher levels of poor diet but one doesn&#8217;t necessarily cause the other. Mark Nunney</p>
<p>The following on-page factors correlate well with higher SERPs ranks:</p>
<p>9) Keyword at the start of page title tag.<br />
Rand Fishkin</p>
<p>10) Keyword in image alt attributes.<br />
Rand Fishkin</p>
<p>11) Keyword before brand name in page title tag.<br />
Rand Fishkin</p>
<p>The following on-page factors do not correlate well (or at least ok) with higher SERPs ranks:</p>
<p>12) Keyword in H1 tag.<br />
Rand Fishkin</p>
<p>13) Increased keyword density.<br />
Rand Fishkin</p>
<p>14) If you put your brand name in your title tag then put it after your keyword.<br />
Rand Fishkin</p>
<p>15) It&#8217;s easier to rank home pages for competitive keywords, so use homepage for your most important target keywords where possible. If you&#8217;re using internal pages, build links to them first.<br />
Rob Kerry via Attacat<br />
Link building</p>
<p>16) Export your anchor text from MajesticSEO and then import it into TagCrowd to get a visual impression of themes and words used. Dixon Jones</p>
<p>17) Good Google ranking might be determined by just a handful of links.<br />
Kelvin Newman</p>
<p>18) Links from university and government sites aren&#8217;t inherently better but they are often more likely to have a profile that means the site is trusted and the link higher quality.<br />
Kelvin Newman</p>
<p>Eight of Kelvin Newman&#8217;s 17 tips for getting links from .ac.uk and .gov links are:</p>
<p>19) Reach out to academic and university site blogs.<br />
Kelvin Newman</p>
<p>20) Offer students and staff discount.<br />
Kelvin Newman</p>
<p>21) Write a positive story and let the press department know.<br />
Kelvin Newman</p>
<p>22) Sponsor a student event.<br />
Kelvin Newman</p>
<p>23) Give a careers talk.<br />
Kelvin Newman</p>
<p>24) Advertise a job.<br />
Kelvin Newman</p>
<p>25) Become a case study eg, for a business department.<br />
Kelvin Newman</p>
<p>26) Submit to government site&#8217;s business directories<br />
Kelvin Newman with some help from Jaamit&#8217;s SEO Insight post</p>
<p>27) 301 redirects are less useful across domains than they once were &#8211; Google is removing relevancy, so you&#8217;re better off using the canonical tag rather than 301 for external redirects<br />
Rob Kerry</p>
<p>Rob obviously has examples of 301s not working well but I&#8217;ve recently done lots of 301s with no problems, ie, no noticeable loss in rankings and traffic. This suggests that what Rob is seeing is selective. Mark Nunney</p>
<p>28) It&#8217;s far more effective to get websites to change a link than to try to use 301 or rel=canonical. This method involves using email and the telephone, and talking to real people.<br />
Rob Kerry</p>
<p>Maybe. But if you&#8217;re confident 301s work for your site then you might be better off spending that &#8216;telephone and email time&#8217; getting new links. Mark Nunney</p>
<p>link building e-book<br />
Local</p>
<p>29) 20 to 40% of the search queries on Google are local.<br />
Search Cowboys</p>
<p>I think that will change a lot from country to country. For example in a big country like the US, many services have to be local. Mark Nunney</p>
<p>30) Most true local conversions happen offline or on the phone. Track offline conversions by using phone call tracking, discount codes, add &#8216;in-store pickup&#8217; option, etc.<br />
Search Cowboys<br />
Analytics</p>
<p>31) Don&#8217;t focus on the numbers on a specific moment, but on the changes in a specific period.<br />
Search Cowboys</p>
<p>32) Reports without actions suck.<br />
Alex Cohen</p>
<p>33) If you can’t figure out an action after looking at a report, don’t use it, it’s crap.<br />
Pere Rovira</p>
<p>34) Top 10 keyword reports are lazy. A lot of people use top 10 keywords as a report for clients, but they don’t tell you much. 6 of the 10 may be exactly the same month to month.<br />
Alex Cohen via Jaamit SEO Insight</p>
<p>35) Lazy data makes the long tail cry. Alex quotes his hero, Avinash Kaushik, saying &#8220;instead of looking at this lazy data, look at what’s changed&#8221;.<br />
Alex Cohen via Jaamit</p>
<p>36) &#8220;While we obsess about our brand terms and our top 10 keyphrases the reality is that the long tail of search means that our organic and search campaigns focus on tens of thousands or hundreds of thousands of keywords. One effective strategy to deal with this purely data problem is to focus on what&#8217;s changed&#8221;<br />
Avinash Kaushik, via Alex Cohen</p>
<p>37) Depending on your budget, it&#8217;s better to use free tools and hire an analyst than it is to spend huge amounts of money on tools and just use them to count page views.<br />
Tami Dalley<br />
Video</p>
<p>38) 24 hours of video are uploaded to YouTube every minute.<br />
Martijn Bertisen</p>
<p>39) Video will often get higher clickthrough rates than a standard result.<br />
Shmulik Weller</p>
<p>40) 68% of top retailers are now using video.<br />
Shmulik Weller</p>
<p>41) Embed video on product pages. Page needs to have titles, descriptions, etc, to help search engines understand what the video is about. Make the embed part of the initial load of page.<br />
Shmulik Weller via Attacat</p>
<p>42) Submit a video sitemap with compelling thumbnails – don’t leave it up to Google to choose your thumbnails.<br />
Shmulik Weller via Jaamit SEO Insight</p>
<p>43) Video takes up to 1/3 of web traffic and will increase to 90% in 2013 (Cisco)<br />
Search Cowboys</p>
<p>44) Upload your videos to a wide range of video sites.<br />
Rob Sheppard<br />
News</p>
<p>45) News is for everyone &#8211; not just news sites.<br />
Rob Kerry via Attacat</p>
<p>46) News can be a quick and short term way of getting on to page one of Google SERPs for competitive keywords.<br />
Rob Kerry</p>
<p>47) Images are important for getting into news (use standard sizes 300×250 or 180×150). Make alt tag same as headline.<br />
Rob Kerry via Attacat</p>
<p>48) Separate company news (put it on the blog) from industry news (put into news content).<br />
Rob Kerry via Attacat</p>
<p>49) If you get rejected from Google News then be Billy Big Balls and go back to the editors. &#8216;How dare they?&#8217;<br />
Rob Kerry via Attacat<br />
PPC</p>
<p>50) Isolate your brand keywords into separate Campaigns as they get lower CPCs, higher Quality Scores and so distort ad group and campaign metrics.<br />
Craig Danuloff</p>
<p>51) Impression Share data is problematic. Try &#8216;opportunity cost&#8217; instead &#8211; how much exact match traffic could you get and how much would it cost?<br />
Alex Cohen</p>
<p>52) Don&#8217;t obsess on Quality Score, focus on each keyword&#8217;s ROI.<br />
Alex Cohen</p>
<p>53) One problem with looking at Quality Score at keyword level is it&#8217;s like using a microscope vs a map &#8211; think about the map &#8211; it gives a lot more data and shows you where to prioritize, so look at the distribution of Quality Score across the campaign rather than keyword by keyword.<br />
Alex Cohen</p>
<p>54) Group keywords based on modifiers, eg, &#8216;download&#8217; is different to &#8216;guide&#8217;.<br />
Pere Rovira</p>
<p>55) Use Google Webmaster Tools&#8217; new clickthrough rate (CTR) feature to judge the effectiveness of your copy.<br />
Pere Rovira</p>
<p>56) Many people focus only on the search result &#8211; not the user, or the landing page &#8211; and are therefore only looking at one third of the picture.<br />
Pere Rovira</p>
<p>57) Google Ad Planner can help with segmenting your target group and offering insight into where those users can be engaged.<br />
Martijn Bertisen</p>
<p>adwords success e-book<br />
Reputation management</p>
<p>58) Google and Twitter search results pages are your brand&#8217;s new home page.<br />
Kevin Gibbons</p>
<p>59) 90% of consumers trust recommendations from people they know.<br />
Kevin Gibbons</p>
<p>60) 70% of people trust online consumer opinions from people they don&#8217;t know.<br />
Kevin Gibbons</p>
<p>61) 41% of people trust search engine results.<br />
Kevin Gibbons</p>
<p>62) Build brands around reputation not products.<br />
Kevin Gibbons</p>
<p>63) It&#8217;s not always true online that all publicity is bad publicity.<br />
Kevin Gibbons</p>
<p>64) Claim your social media brand profiles on LinkedIn, Twitter, Facebook, FriendFeed etc.<br />
Kevin Gibbons</p>
<p>65) Real-time search is increasingly important.<br />
Kevin Gibbons</p>
<p>66) Look at Google&#8217;s &#8217;suggested&#8217; search for your brand.<br />
Kevin Gibbons</p>
<p>67) Even for misspellings. See image below:</p>
<p>Google Suggest results</p>
<p>68) Negative comment on a page about you? Find a less negative page on the same site and link build around it to push more negative one down.<br />
Source anyone? Claim your link</p>
<p>69) Flood out negative mentions of your brand on Twitter using a network of fake twitter accounts.<br />
Rob Kerry via Jaamit<br />
Social media</p>
<p>70) Infographics with lots of data that are pleasing to the eye and informative can be great viral fodder and linkbait.<br />
Chris Bennett</p>
<p>71) Test. And if it doesn&#8217;t work, move on and try something else.<br />
Chris Bennett</p>
<p>72) Spend good quality time with your customers.<br />
Parks Blackwell</p>
<p>73) Find someone in your organization who can speak the same language as your customers for your social media campaigns.<br />
Parks Blackwell</p>
<p>74) My avatar is bright red because most social media sites use muted colors. Red stands out, provokes reaction.<br />
Lyndon Antcliff</p>
<p>75) Time your social media involvement to tailor to your market. The US may be in bed when you tweet to the UK.<br />
Lyndon Antcliff</p>
<p>76) If the product or content sucks, social media will not fix it.<br />
Lyndon Antcliff</p>
<p>77) Websites do not link to websites, people do. Appeal to the webmaster.<br />
Lyndon Antcliff</p>
<p>78) Return on Investment = old thinking. Return on Involvement is the new thinking<br />
Lyndon Antcliff via @hakandahlstrom</p>
<p>79) The battle for the link occurs in the mind of the linker.<br />
Lyndon Antcliff</p>
<p>80) Linkbait: We like &#8230; we link.<br />
Lyndon Antcliff</p>
<p>81) Linkbait: Find what people want: create it, show it.<br />
Lyndon Antcliff</p>
<p>82) Linkbait doesn&#8217;t have to be wacky, just informative or interesting.<br />
Lyndon Antcliff</p>
<p>83) Headlines are crucial in linkbait &#8211; not necessarily about things people agree with (or like). Tap into the dark side.<br />
Lyndon Antcliff via @maxormark</p>
<p>84) Make headlines sparse.<br />
Lyndon Antcliff</p>
<p>85) The best headline writers are poets, not copywriters.<br />
Lyndon Antcliff</p>
<p>86) If a blogger doesn&#8217;t take up your story the first time, be persistent. They&#8217;re probably playing World of Warcraft.<br />
Lyndon Antcliff</p>
<p>87) Social media is like a dinner party &#8211; have outside interests, and don&#8217;t be boring.<br />
Melissa Campbell</p>
<p>88) No-one wants to be a part of a community that isn&#8217;t genuine.<br />
Parks Blackwell</p>
<p>Make it genuine by:</p>
<p>89) Allowing feedback. Parks Blackwell</p>
<p>90) Don&#8217;t delete the feedback. Parks Blackwell</p>
<p>91) Post real updates to feedback.<br />
Parks Blackwell<br />
Facebook advertising</p>
<p>92) People spend 3x more time on Facebook than on Google.<br />
Guy Levine</p>
<p>93) Facebook advertising lets you target users&#8217; location, demographics, likes and interests, education and work.<br />
Guy Levine</p>
<p>94) The real difference between Facebook and Google ads is that on Google users are searching for information but on Facebook they are arranging dates or playing Farmville.<br />
Guy Levine</p>
<p>95) Don&#8217;t write off Facebook advertising. Learn how to use it. Use special offers, link bait, make ads local, personality and be event driven.<br />
Guy Levine</p>
<p>96) The look and feel of the landing page should match the ad.<br />
Guy Levine</p>
<p>97) Include Google tracking code in URLs.<br />
Guy Levine</p>
<p>98) Works well for products and subjects that people &#8216;love&#8217;. May be harder for b2b and technical subjects.<br />
Guy Levine</p>
<p>99) Facebook is social so start a conversation.<br />
Guy Levine</p>
<p>100) Long-running ads suffer. New ads do better.<br />
Guy Levine</p>
<p>101) Deliberately put the wrong people off clicking.<br />
Guy Levine</p>
<p>102) Use 2-stage marketing: generate leads to build your list.<br />
Guy Levine<br />
General top tips</p>
<p>These first three should be in the local section (sorry Christine <img src='http://carrera-fiorini.us/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> .</p>
<p>103) Don&#8217;t forget to write phone numbers in common formats for easy machine interpretation.<br />
Christine Churchill (of Key Relevance) via Search Cowboys</p>
<p>104) Contact pages shouldn&#8217;t just be a contact form. Add address info, phone info, Google maps and driving directions.<br />
Christine Churchill via Search Cowboys</p>
<p>105) Optimize employee names as people search for people.<br />
Christine Churchill via Search Cowboys</p>
<p>106) Microformats can give smaller sites an advantage as few sites use them.<br />
Rob Kerry</p>
<p>&#8216;Universal search&#8217; is search results pages that include videos, images, news, products, maps and more along with regular search results. [Mark Nunney</p>
<p>107) Universal search is an opportunity to get ranked for less effort eg, by targeting products results.<br />
Ian Strain-Seymour</p>
<p>Page download speed is now a ranking factor for Google. Here are six tips from Mikkel DeMib Svendsen for improving page speed:</p>
<p>108) Get rid of view_state if you use .net. Try cookies instead. Mikkel DeMib Svendsen with some help from Richard Baxter</p>
<p>109) Compress objects with gzip. Mikkel DeMib Svendsen</p>
<p>110) Keep your text to code ratio above 10%. Mikkel DeMib Svendsen</p>
<p>111) Remove meta tags that do nothing. Mikkel DeMib Svendsen</p>
<p>112) Put your CSS into one file. Mikkel DeMib Svendsen</p>
<p>113) Put your Javascript into one file. Mikkel DeMib Svendsen</p>
<p>114) Visit Yahoo Developer Network for good advice on how to speed up your site.<br />
Mikkel DeMib Svendsen</p>
]]></content:encoded>
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		<slash:comments>75</slash:comments>
		</item>
		<item>
		<title>How to SEO Images</title>
		<link>http://carrera-fiorini.us/2010/05/how-to-seo-images/</link>
		<comments>http://carrera-fiorini.us/2010/05/how-to-seo-images/#comments</comments>
		<pubDate>Fri, 07 May 2010 16:40:02 +0000</pubDate>
		<dc:creator>fiorini</dc:creator>
				<category><![CDATA[Images]]></category>
		<category><![CDATA[SEO]]></category>

		<guid isPermaLink="false">http://carrera-fiorini.us/?p=21</guid>
		<description><![CDATA[Most search engines find it too computationally expensive to read  pictures. Acknowledging this problem, Google went so far as to launch a contest which pairs contestants against each other to describe pictures.
The easiest way to make your images visible to search engines is to  help describe them. You can:

Use a filename that describes [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://carrera-fiorini.us/wp-content/uploads/2010/05/picture-of-naval-orange.jpg"><img class="alignleft size-full wp-image-23" title="picture-of-naval-orange" src="http://carrera-fiorini.us/wp-content/uploads/2010/05/picture-of-naval-orange.jpg" alt="" width="300" height="201" /></a>Most search engines find it too computationally expensive to read  pictures. Acknowledging this problem, Google went so far as to launch a contest which pairs contestants against each other to describe pictures.</p>
<p>The easiest way to make your images visible to search engines is to  help describe them. You can:</p>
<ul>
<li>Use a filename that describes the image</li>
<li>Use hyphens to separate words in the image name eg, my-name.jpg</li>
<li>Use a descriptive image alt attribute to describe the image</li>
<li>Make the alt attribute 2-5 words long including words related to  the pages core words. (So not a long list of keywords separated by  commas.)</li>
<li>Use a descriptive image title to describe the image.</li>
<li>Generally less important than the alt attribute, the image title  can be a bit longer and read like a sentence.</li>
</ul>
<p>Each of these methods helps search engines better understand what the  image is about.</p>
<p>Web pages are created out of hypertext markup language (HTML). Here  is an HTML source code view of what a descriptive image presentation may  look like for a picture of a navel orange:</p>
<p>&lt;img src =”navel-orange.jpg” alt=”Picture of a navel orange”  Title=”Picture of a delicious navel orange.” Height=”200” width=”300”  /&#8221;&gt;</p>
]]></content:encoded>
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		<slash:comments>134</slash:comments>
		</item>
		<item>
		<title>Twitter &amp; Auto SEO</title>
		<link>http://carrera-fiorini.us/2010/04/twitter-auto-seo/</link>
		<comments>http://carrera-fiorini.us/2010/04/twitter-auto-seo/#comments</comments>
		<pubDate>Fri, 30 Apr 2010 01:36:50 +0000</pubDate>
		<dc:creator>fiorini</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://carrera-fiorini.us/?p=14</guid>
		<description><![CDATA[Introduction
In recent months, the automotive industry has quickly established a  sizable presence on Twitter, the Web’s most popular micro-blogging  service. A high-level review of its presence, however, reveals that –  like many industries – it’s making the leap to the still newish  communication venue with varying degrees of success. While some [...]]]></description>
			<content:encoded><![CDATA[<h3>Introduction</h3>
<p><a href="http://carrera-fiorini.us/wp-content/uploads/2010/04/twitter-seo-300x300.png"><img class="alignleft size-full wp-image-18" title="twitter-seo-300x300" src="http://carrera-fiorini.us/wp-content/uploads/2010/04/twitter-seo-300x300.png" alt="" width="300" height="300" /></a>In recent months, the automotive industry has quickly established a  sizable presence on Twitter, the Web’s most popular micro-blogging  service. A high-level review of its presence, however, reveals that –  like many industries – it’s making the leap to the still newish  communication venue with varying degrees of success. While some  participants have taken to the medium swimmingly, it’s surprising how  many treat Twitter almost solely as an opportunity for naked  self-promotion, seldom or never engaging directly with their customers,  providing customer support or other useful information.</p>
<h3>Engage with your audience</h3>
<p>Twitter offers such profound reach for very low overhead, it’s a  shame to see some companies using it with so little actual engagement.  As you’d hope, Ford Customer Service does a great job of engaging with  customers on Twitter. A recent review of FordCustService activity on  Twitter indicates that the marketing specialist managing the account is  responding directly to customer inquiries and researching answers for  those customers where necessary. So, too, Honda is regularly engaging  with U.S. customers via the Alicia_at_Honda account created by a  corporate communications staffer.<br />
And, quite smartly, Toyota USA is interacting with its customer base,  via the toyotanewsroom account, rather than simply posting press  releases. That’s an example the folks running the BMWConceptX1 account  could benefit from examining. They’ve posted eight updates since Sept.  30th, 2008 and all have them have been simple links to promotional  content – photos on Flickr, a new Facebook page, a microsite, a trailer.  Not exactly a visionary use of the medium.</p>
<h3>Provide helpful contributions</h3>
<p>Twitter shouldn’t be all about explicitly pushing your product. You  build more good will by providing helpful contributions – which, of  course, contribute to building and presenting your brand in the best  possible light, as well.  How specifically do you engage your audience  then, if spraying them with press releases and video clips isn’t enough?  Well, in addition to responding to consumer inquiries, consider linking  to information, which may still relate to your product and brand, but  would also still be relevant to your audience member’s specific  interests and needs. For example, Alicia_at_Honda recently linked to a  Chicago Tribune article about the best cars for dogs, which listed just  one Honda among several other makes in various classifications.</p>
<p>Similarly, GMblogs recently linked to a Kelly Blue Book piece, which  listed the 2009 Pontiac G8 as just one of  5 Great Car Deals. This sort  of linking still bolsters your brand by communicating a sense of  authenticity and transparency about your product and company and where  they fit in the scheme of things.</p>
<p><strong>Monitor your brand</strong></p>
<p><a href="http://carrera-fiorini.us/wp-content/uploads/2010/04/twitter-SEO.jpg"><img class="alignright size-medium wp-image-19" title="twitter-SEO" src="http://carrera-fiorini.us/wp-content/uploads/2010/04/twitter-SEO-300x220.jpg" alt="" width="300" height="220" /></a>Any company not monitoring mentions of its brand on Twitter is  missing an extraordinary opportunity to be a fly on the wall, observing  perhaps the most open and authentic discussion of their company and  products imaginable.  You have the opportunity, not only to passively  observe, but also to actively intervene where your brand is being  misrepresented or maligned.  Sometimes, of course, your product simply  fails and how you speak to that in a public arena can have an immediate  impact upon your brand.<br />
Witness the deafening silence that follows Anthony Quintano’s tweet last  month that a Hackensack, N.J. Toyota dealership left the plug out of  his oilpan, causing his “car to seize while in motion.” Scary stuff. He  later claims the dealership’s work almost “killed me twice” and links to  a lengthy blog post on the incident.  Despite addressing the Toyota  Newsroom directly on Feb. 26, the results of a Twitter search indicate  that at the time of this posting a response had not been addressed to  Quintano’s account, quintanomedia. What a wasted opportunity. Quintano  was waging a self-declared war against a Toyota dealership and no one  reached out. While Quintano was asking fellow Twitterers to Digg his  blog entry, little was being done to maintain –- and in this case  certainly repair –- Toyota’s brand.</p>
<p>Not only is it important to respond to brand- or dealership-specific  complaints, you need to be mindful that managing a Twitter account can  be a 24/7 responsibility. One evening earlier this month Angela Teeple  tweeted Scott Monty, Ford’s head of social media, to say “my ‘08 Escape  w/ 40K mi, AC compression unit broke, directly affects powertrain but  not covered under warranty. Buying Toyota.” Within an hour, Monty  replied to Teeple, suggesting she notify FordCustService. It appears  Teeple may have been on the phone with Ford the previous day, so perhaps  Monty’s prompt response to her situation may not have been too terribly  undermined by FordCustService’s ironically tardy response. Nonetheless,  Monty appears to have done his best to both meet a customer’s immediate  need, while also attending to mentions of the Ford brand on the web.</p>
<p>It’s not hard to find angry customers venting their feelings on  Twitter. Sometimes the appropriate response may be to ignore the angry  and irrational. However, you should be sure you’re not actually missing  an opportunity to burnish your brand and help a customer in need.</p>
<h3>Don’t overshadow your brand</h3>
<p>Accounts transparently maintained by individuals tend to tweet more  often and more effectively. One drawback, however: heavy participation  by such individuals on behalf of their companies can sometimes be  perceived this as self promotion -– perhaps the wrong sort of  auto-promotion for a car company.<br />
The aforementioned Scott Monty, for example, has recently received more  attention than he’d probably have preferred. Ray Wert, Editor-in-Chief  of Jalponik, claims that Monty draws more attention to himself than his  employer. Arguably, Monty is simply trying to do Ford a favor by forging  a well-rounded presence on Twitter in contrast to many of the anemic,  infrequently utilized profiles of his competitors. Referring to the  incident in Ad Age, Critical Mass’s David Armano saddled Monty with the  unfortunate moniker of “brandividual” for the name he has built himself  online. Armano also complimented him, however, for “leveraging his  personal network to help jumpstart Ford’s initiatives.”  As I’m sure  Monty could attest, it can be a delicate balance.</p>
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		<title>SEO &amp; Facebook</title>
		<link>http://carrera-fiorini.us/2010/04/seo-facebook/</link>
		<comments>http://carrera-fiorini.us/2010/04/seo-facebook/#comments</comments>
		<pubDate>Fri, 30 Apr 2010 01:30:58 +0000</pubDate>
		<dc:creator>fiorini</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://carrera-fiorini.us/?p=7</guid>
		<description><![CDATA[Facebook Steps Up SEO for Brand Pages with Millions of New  Indexable Links
This past November, in a move  that increased the amount of Page Rank and  traffic Google gives to  Facebook Pages, Facebook launched a new feature that  essentially added  hundreds of millions of new internal links to Facebook’s [...]]]></description>
			<content:encoded><![CDATA[<p><strong><a href="http://carrera-fiorini.us/wp-content/uploads/2010/04/social-media-and-seo-on-facebook.png"><img class="alignleft size-full wp-image-11" title="social-media-and-seo-on-facebook" src="http://carrera-fiorini.us/wp-content/uploads/2010/04/social-media-and-seo-on-facebook.png" alt="" width="256" height="256" /></a>Facebook Steps Up SEO for Brand Pages with Millions of New  Indexable Links</strong></p>
<p>This past November, in a move  that increased the amount of Page Rank and  traffic Google gives to  Facebook Pages, Facebook launched a new feature that  essentially added  hundreds of millions of new internal links to Facebook’s brand  Pages in  users’ public search listings.<br />
Public search listings are Facebook’s way of exposing user information  to  Google.</p>
<p>Before November, the default public search listings included users’  name,  profile picture, network, and a few friends’ photos. Now,  Facebook has added  Pages that users are a fan of to users’ default  public search listings.</p>
<p>This means that if a user is a fan of The Gap, U2, or Barack Obama,  that  information is now listed in that user’s public search listing. In  addition,  each of those items listed point back to Facebook Pages –  such as The Gap’s  Facebook Page, U2’s Facebook Page, and Barack Obama’s  Facebook Page.</p>
<p>The net result in essence is 112,000 links to The Gap’s Facebook Page  just  appeared this weekend. 188,000 links to U2’s Facebook Page just  appeared, and  3,100,000 links to Obama’s Facebook Page just appeared.</p>
<p>Considering that Facebook turned on links to Pages from about 120  million  profile page public search listings, the number of new internal  links to Pages  on the facebook.com domain this November likely  increased by several hundred  million.</p>
<p>The SEO experts in the crowd will be able to gauge how impactful this  change  will be in light of the thousands of complex factors Google  looks at when  deciding who to give SERP real estate to.</p>
<p>Facebook describes the update to users as a way to make it easier for  friends  to find you in search results, and that is surely the case:</p>
<p>But ultimately for marketers, this step by Facebook increases the weight  Google  will give to brand Pages. Brand and marketing managers should  not be surprised  to see their Facebook Pages rising in Google search  results in the months ahead.</p>
<p><strong>So how does this benefit Me for SEO?</strong></p>
<p><a href="http://carrera-fiorini.us/wp-content/uploads/2010/04/seo-and-facebook-2.jpg"><img class="alignright size-medium wp-image-12" title="seo-and-facebook-2" src="http://carrera-fiorini.us/wp-content/uploads/2010/04/seo-and-facebook-2-300x220.jpg" alt="" width="300" height="220" /></a>In principle the more networked your business’ page is (via  customers,  friends, vendors, etc.) the more likely you are to show up  in Facebook and be  found by a potential customer. These pages are also  getting indexed in Google  and certainly help drive search engine  traffic to Facebook, but based on a small  sample, most businesses are  getting no local search engine optimization help  from these pages.</p>
<p>For example, this page for an Arizona adoption attorney may be  helping  promote this business, but there is a “nofollow” tag on the  link to the  business’ website, meaning no pagerank is being passed on.</p>
<p><strong>So how does this relate to me as an SEO marketer?</strong></p>
<p><strong>How to Get Local Search Engine Optimization From Your  Facebook Page</strong></p>
<p>1. Set up a blog on your website.</p>
<p>2. Go to your Facebook page and click on “Edit Page”, then “More   Applications” and browse for a RSS reader application like Simply RSS.  Add the  app to your page using your blog’s feed url – Make sure your  feed urls are on  your domain, or if they are going through an RSS  manager make sure that the RSS  manager 301 redirects to your domain  else the links will be redirected and not  pass pageran). Now your blog  posts will show up on your Facebook page and the  posts will not carry  the “nofollow” tag. As long as the links are pointing to  your domain  (and not 302 redirecting via your RSS manager) you should be able to   pass pagerank from this page to your site.</p>
<p>3. Post regularly with target keywords in the headlines so that you  can get  the SEO benefit from keyword rich anchor text.</p>
<p>4. Network your Facebook page as much as possible. The more profile  pages  that link to your page the more likely your page is to get  crawled and the  stronger the page rank that will get passed on to your  site.</p>
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		<title>Google’s Personalized Search is Still Frequently “Problemized” Search</title>
		<link>http://carrera-fiorini.us/2010/04/hello-world/</link>
		<comments>http://carrera-fiorini.us/2010/04/hello-world/#comments</comments>
		<pubDate>Fri, 30 Apr 2010 00:47:17 +0000</pubDate>
		<dc:creator>fiorini</dc:creator>
				<category><![CDATA[SEO]]></category>

		<guid isPermaLink="false">http://carrera-fiorini.us/?p=1</guid>
		<description><![CDATA[It has been several months now, and you’ve probably noticed that the   implementation of Google’s personalized results did not result   in the end of SEO as we know it.
For those of you who don’t know – or maybe didn’t notice, Google   Personalized Search is the latest advancement in search [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://carrera-fiorini.us/wp-content/uploads/2010/04/personalized-search-img.jpg"><img class="alignright size-medium wp-image-5" title="personalized-search-img" src="http://carrera-fiorini.us/wp-content/uploads/2010/04/personalized-search-img-300x265.jpg" alt="" width="300" height="265" /></a>It has been several months now, and you’ve probably noticed that the   implementation of Google’s personalized results did <em>not</em> result   in the end of SEO as we know it.</p>
<p>For those of you who don’t know – or maybe didn’t notice, Google   Personalized Search is the latest advancement in search results added   into the algorithm at the search giant. It literally “customizes” your   search based upon past searches you’ve made in order to attempt to help   you find what you’re looking for even faster.</p>
<p>What’s raising the hairs on the backs of many necks is Google’s   latest revelation that it is now personalizing searches for people who   aren’t even signed in.  This of course set off a maelstrom of concern   regarding privacy, personal choice, etc.</p>
<p>For example, let’s say you enter a search for “Auto SEO”. The  search  results appear and you click on the link for  Carrera-Fiorini.com.  The  <em>next</em> time you do a search for “link  building,” Personalized  Search will remember where you went last time,  and rank  Carrera-fiorini.com  (as well as any other pages you may have   researched) on the first page. These are your “personalized” results.</p>
<p>However, those results are <em>not </em>necessarily the same results   that your customers are seeing when they search for your business. To   find out what your <em>actual </em>rankings are, you’re going to have to   make sure that you have personalized searched turned off on your   browser.  Here’s the easiest way to do it.</p>
<ol>
<li>Sign out of Google.</li>
<li>Click “Web History” in the top right corner of your search results   page.</li>
<li>On the next page, you should see an option called “Disable  Cutomization.”  (This disables the personalized search cookie. Keep in  mind that if anybody else is using your computer, their searches on your  computer will be blocked, too.</li>
</ol>
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